Terms of service

 

Terms of Service

 


Last updated: 16/12/25


These Terms of Service (“Terms”) govern your use of the Card Cocoon website and the purchase of products from Card Cocoon (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.


If you do not agree with any part of these Terms, please do not use our website or purchase our products.

 

 

 

1. General Conditions

 


We reserve the right to refuse service to anyone for any reason at any time.


You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or products without express written permission from Card Cocoon.

 

 

 

2. Product Information

 


We make every effort to display our products as accurately as possible. However, colours, materials, or finishes may vary slightly due to screen settings or manufacturing tolerances.


Card Cocoon products are designed for mailing trading cards. We are not responsible for damage caused by misuse, improper packing, or failure to follow recommended use.

 

 

 

3. Orders & Payment

 


All prices are listed in the currency shown at checkout and are subject to change without notice.


By placing an order, you confirm that:

 

  • You are legally capable of entering into a binding contract

  • All billing and shipping information provided is accurate

 


We reserve the right to cancel or limit orders at our discretion, including suspected reselling abuse or fraud.

 

 

 

4. Shipping & Delivery

 


Shipping times provided are estimates only and are not guaranteed.


Card Cocoon is not responsible for:

 

  • Delays caused by carriers or customs authorities

  • Import VAT, duties, or handling fees (outside the UK & USA)

  • Packages held or returned due to unpaid customs charges

 


Please refer to our Shipping Policy for full details.

 

 

 

5. Returns & Refunds

 


Returns are accepted on unused items only, subject to our Returns Policy.


Refunds do not include original shipping costs unless the item is faulty or incorrect.


Please refer to our Returns & Refunds Policy for full details.

 

 

 

6. Risk & Liability

 


Once an order has been dispatched, risk of loss passes to the customer.


Card Cocoon is not liable for:

 

  • Indirect or consequential losses

  • Damage resulting from misuse of the product

  • Loss or damage caused by postal services once shipped

 


Our total liability shall not exceed the purchase price of the product.

 

 

 

7. Intellectual Property

 


All content on this website, including text, images, logos, and designs, is the property of Card Cocoon and may not be used, copied, or distributed without permission.

 

 

 

8. Third-Party Services

 


We may use third-party services (such as payment processors or shipping carriers). We are not responsible for the actions or policies of these third parties.

 

 

 

9. Personal Information

 


Your submission of personal information is governed by our Privacy Policy.

 

 

 

10. Changes to These Terms

 


We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the website.


It is your responsibility to review these Terms periodically.

 

 

 

11. Governing Law

 


These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

 

 

 

12. Contact Information

 


If you have any questions about these Terms of Service, please contact us via the details provided on our website.