Shipping policy

Shipping Policy

 


At Card Cocoon, we aim to ship all orders quickly, safely, and transparently. Please read the information below carefully before placing your order.

 

 

 

Order Processing

 


All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.


During busy periods or product launches, processing times may be slightly longer, but we always aim to dispatch orders as quickly as possible.

 

 

 

Shipping Destinations

 


We currently ship to:

 

  • United Kingdom

  • United States

  • International destinations

 


If your country is not available at checkout, please contact us before ordering.

 

 

 

UK & USA Shipping

 


For customers in the United Kingdom and United States, orders are shipped domestically or via established fulfilment routes.


✔ No customs charges

✔ No import VAT or duties

✔ No additional fees on delivery


The price you see at checkout is the final price you pay.

 

 

 

International Shipping (Outside UK & USA)

 


If you are ordering from a country outside the UK or USA, your order may be subject to import VAT, customs duties, or handling fees imposed by your local customs authority.


These charges:

 

  • Are not included in our product prices or shipping costs

  • Are determined by your local customs office, not Card Cocoon

  • Must be paid by the customer before delivery

 


Your local customs authority may hold your package until these fees are paid. This is a standard process and is outside of our control.

 

 

 

Customs & Import Fees

 


Card Cocoon is not responsible for:

 

  • Customs delays

  • Import VAT or duty charges

  • Handling or clearance fees

  • Packages held or returned due to unpaid customs fees

 


We strongly recommend checking your country’s import regulations before placing an order.


If a package is returned to us due to unpaid customs charges, the original shipping cost will not be refunded.

 

 

 

Delivery Times

 


Estimated delivery times vary by location and carrier:

 

  • UK: 1–3 business days

  • USA: 3–7 business days

  • International: 7–21 business days

 


Please note that international delivery times may be affected by customs processing, which can cause delays beyond our control.

 

 

 

Tracking

 


Where available, tracking information will be provided once your order has been dispatched. Tracking updates may take up to 24 hours to appear.

 

 

 

Lost or Delayed Packages

 


If your package appears delayed:

 

  • Please allow additional time for customs processing (international orders)

  • Contact your local postal service using the tracking number

 


If your order is lost in transit, please contact us and we will assist where possible.

 

 

 

Incorrect Address

 


Please ensure your shipping address is entered correctly at checkout. Card Cocoon is not responsible for orders delivered to incorrect addresses provided by the customer.

 

 

 

Questions

 


If you have any questions about shipping, customs, or delivery, please contact us before placing your order. We’re always happy to help.