Refund policy

 

Returns & Refunds

 

We want you to be confident in your purchase from Card Cocoon. Please read the information below carefully before requesting a return.

 

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Returns

 

We accept returns on unused items only, provided they are returned in their original condition and packaging.

To be eligible for a return:

 

• Items must be unused

• Items must be in original condition

• Return request must be made within 14 days of delivery

 

Items that have been used, opened for mailing, or damaged after delivery are not eligible for return.

 

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How to Start a Return

 

To request a return, please contact us within 14 days of receiving your order. Include:

 

• Your order number

• Reason for return

 

Returns sent without prior approval may not be accepted.

 

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Return Shipping

 

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked service, as Card Cocoon cannot be responsible for returns lost in transit.

 

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Refunds

 

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

 

• A refund will be issued to your original payment method

• Refunds cover product cost only

• Original shipping fees are non-refundable

 

Please allow 5–10 business days for refunds to appear, depending on your payment provider.

 

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Faulty or Incorrect Items

 

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

 

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International Orders

 

For orders outside the UK and USA:

 

• Customs fees, VAT, and import duties are non-refundable

• Orders returned due to unpaid customs charges are not eligible for a refund of original shipping costs

 

 

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Questions

 

If you have any questions about returns or refunds, please contact us before placing your order.

 

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